The Gates is a premium boutique hotel in Abuja that prided itself on personalised service, but was using a basic PMS that offered no CRM capabilities. They had no way to track guest preferences, past stays, or special occasions, and were relying on staff memory to deliver personalised experiences.
Biodux deployed its PMS with a built-in Guest CRM module, allowing the hotel to track guest preferences, stay history, birthdays, and anniversaries. Automated pre-arrival and post-stay emails were configured, and a guest loyalty programme was launched within the system.
“Our brand is built on personal connections. Biodux helps us remember every guest like family, at scale.”
Mrs. Hadiza Bello
Guest Experience Manager
